Faulty products will be replaced under your 12 month warranty, any accidental damage / breakage can be repaired at a small charge.
Post items via recorded delivery to the below address, please ensure that you enclose your proof of purchase/invoice (if you have it), contact details and returns address.

Lottie & Grey

Sandbrook House

Sandbrook Way


OL11 1RY

We always recommend that you send your jewellery in to us in a secure padded envelope, using Royal Mail Signed for. We pride ourselves on our speedy service and strive for your repair to be returned to you within 15 working days, however please note that this is subject to stock.

For more information please email